The game doesnt start

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The game doesnt start

Postby luxetorigo » 16 July 2014, 17:36

When I try to launch the game it says: "Failed to create the Direct3D rendering device". What can I do? Thanks
luxetorigo
 
Posts: 4
Joined: 16 July 2014, 17:35

Re: The game doesnt start

Postby luxetorigo » 17 July 2014, 08:54

When I try to launch at 3840x2160 or 2560x1600 the program crashes immediately.
If I launch at 1920x1080 it starts, but if I try to set the resolution at 3840x2160 or 2560x1600 it quits and then I have to delete the config file or manually edit or the games doesnt start.
I have NVIDIA GEFORCE GTX TITAN BLACK and Intel Core i7-4930 @3.40GHz with 32GB of RAM.
Please tell me how can I launch at full resolution.
Thanks
luxetorigo
 
Posts: 4
Joined: 16 July 2014, 17:35

Re: The game doesnt start

Postby FocusTechSupport » 25 July 2014, 09:35

Please send a computer diagnosis to the technical support:

1. Press the keys WINDOWS (bottom left) and R.
2. Type MSINFO32 and click the button OK from the Run window.
3. Click 'System Summary' (upper left).
4. Click 'File' then 'Export...'.
5. Enter a file name (from File name:) and save the file on the Desktop (click Desktop under Favorites, upper left).
6. Close System Information.
7. Right click the file located on the Desktop and click 'Send To'.
8. Click 'Compressed (zipped) folder' then the button Yes.
9. Send the file in attachment to: support@focus-home.com
TECHNICAL SUPPORT
FOCUS INTERACTIVE TEAM
FocusTechSupport
Administrateur
 
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Re: The game doesnt start

Postby luxetorigo » 28 July 2014, 13:15

Ok, now I'm not at home, I will do in august 4 or 5.
Thanks
luxetorigo
 
Posts: 4
Joined: 16 July 2014, 17:35

Re: The game doesnt start

Postby luxetorigo » 06 August 2014, 09:51

Sent, I will wait for your answer. Thanks
luxetorigo
 
Posts: 4
Joined: 16 July 2014, 17:35

Re: The game doesnt start

Postby Lagjaogale » 22 April 2015, 11:16

Hopefully you can soon get past this bug-fixing-hell and concentrate on new projects.
Regards to the devs, I bet they're going through a hard time.????
Lagjaogale
 
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Joined: 22 April 2015, 11:08


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