[SOLVED] Game Crashes

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Re: Game Crashes

Postby Kashada » 06 November 2013, 23:09

FocusTechSupport wrote:This is the first generation of INTEL HD graphics controller.
Maybe this is not enough to run this game.
The minimum required for Mars War Logs is an AMD RADEON HD or a NVIDIA GEFORCE graphics controller.


My drivers are up to date.
HP does not use the standard Intel drivers, but a modified version, the ones you gave me do not even try to install due to this.

As for your minimum graphics requirements I suggest you tell that to Steam, because they do not list that:
Steam.jpg
Steam.jpg (140.04 KiB) Viewed 3668 times

According to this I meet all system requirements.

Any suggestions on what can be done?
Kashada
 
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Re: Game Crashes

Postby FocusTechSupport » 08 November 2013, 16:31

Minimum system requirements viewtopic.php?f=6&t=8

Please contact the customer service of Steam in order to get a refund.
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Re: Game Crashes

Postby Kashada » 10 November 2013, 05:54

No need.

I got the game when it was on sale, so ill just keep it and play when I get a more powerful computer.

Appreciate your help and patience.

As I previously said, your team needs to contact your steam representatives and get that changed because I bought it because of what they listed as the system requirements.
Kashada
 
Posts: 7
Joined: 03 October 2013, 18:59

Re: Game Crashes

Postby FocusTechSupport » 13 November 2013, 16:23

You're right, thank you for the report.

We apologize for the inconvenience.
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