Mars War Logs Technical FAQ

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Mars War Logs Technical FAQ

Postby FocusTechSupport » 25 April 2013, 16:33

INTRODUCTION

- If you cannot run the game or you are experiencing stuttering, please close any background applications that could be the cause of this (virus scanners, optimization tools...).
- Please update your graphics and audio drivers as well as your operating system via Windows Update.


CONTENTS

    RUN MARS WAR LOGS
  1. Cannot run the game.
  2. Run the game in offline mode.
  3. How to locate the savegames of Mars War Logs.

    UPDATE THE DRIVERS OF THE COMPUTER
  4. How to identify the graphics controller of the computer.
  5. AMD graphics controllers for desktop computer.
  6. AMD graphics controllers for laptop computer.
  7. INTEL graphics controllers for desktop computer.
  8. INTEL graphics controllers for laptop computer.
  9. NVIDIA graphics controllers for desktop computer.
  10. NVIDIA graphics controllers for laptop computer.
  11. How to identify the audio controller of the computer.
  12. Update REALTEK audio controller drivers.
  13. Update CREATIVE SOUND BLASTER X-FI audio controller drivers.
  14. AMD processor drivers for Windows XP.
  15. Optimizer for AMD Athlon64 X2 processors.
  16. Microsoft Xbox 360 controller drivers for Windows.
  17. Delete old drivers from your system.

    CUSTOMER SERVICE/TECHNICAL SUPPORT
  18. Contact the Customer Service of Mars War Logs official online shop.
  19. Contact the Technical Support for Mars War Logs.


A. CANNOT RUN THE GAME

Please check that Mars War Logs is correctly installed:

1. Run Steam and click Library.
2. Right click Mars: War Logs and click Properties.
3. Click the tab Local Files then click the button Verify Integrity of Game Cache.


B. RUN THE GAME IN OFFLINE MODE

Steam is required for the PC version of Mars War Logs and requires a one-time authentication via an online connection.
Once the game activated, you can then play in offline mode as much as you would like via Steam.
To play in offline mode, run Steam then click Steam on the top left, then click on Go Offline.
Click the button RESTART IN OFFLINE MODE. Click LIBRARY then run Mars War Logs.


C. HOW TO LOCATE THE SAVEGAMES OF MARS WAR LOGS[:B]

Please open Documents from the Windows Start button then the folder Mars - War Logs.


[b]D. HOW TO IDENTIFY THE GRAPHICS CONTROLLER OF THE COMPUTER


1. Press Windows and R keys.
2. Type DXDIAG and click the button OK.
3. Click the tab Display.


E. AMD GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER

AMD RADEON HD 2000/3000/4000 SERIES

WINDOWS XP
1. Click http://www2.ati.com/drivers/legacy/13-1 ... c_whql.exe
2. Save the application 13-1-legacy_xp32_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-1-legacy_xp32_dd_ccc_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://www2.ati.com/drivers/legacy/13-1 ... dd_ccc.exe
2. Save the application 13-1-legacy_vista_win7_win8_32_dd_ccc.exe on the hard disk.
3. Once the download done, run 13-1-legacy_vista_win7_win8_32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://www2.ati.com/drivers/legacy/13-1 ... dd_ccc.exe
2. Save the application 13-1-legacy_vista_win7_win8_64_dd_ccc.exe on the hard disk.
3. Once the download done, run 13-1-legacy_vista_win7_win8_64_dd_ccc.exe and follow the instructions.

AMD RADEON HD 5000/6000/7000 SERIES

WINDOWS XP
1. Click http://www2.ati.com/drivers/13-4_xp32_dd_ccc_whql.exe
2. Save the application 13-4_xp32_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-4_xp32_dd_ccc_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://www2.ati.com/drivers/13-4_vista_ ... c_whql.exe
2. Save the application 13-4_vista_win7_win8_32_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-4_vista_win7_win8_32_dd_ccc_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://www2.ati.com/drivers/13-4_vista_ ... c_whql.exe
2. Save the application 13-4_vista_win7_win8_64_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-4_vista_win7_win8_64_dd_ccc_whql.exe and follow the instructions.


F. AMD GRAPHICS CONTROLLERS DRIVERS FOR LAPTOP COMPUTER

AMD RADEON MOBILITY HD 2000/3000/4000/5000/6000/7000 SERIES

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://support.amd.com/us/gpudownload/w ... etect.aspx
2. Click the button DOWNLOAD under Download Link.
3. Run the application amddriverdownloader.exe and follow the instructions.

AMD Driver Autodetect detects your graphics card and Windows operating system.
If there is a new driver, the tool will download it with a click of a button and start the installation process.
The Autodetect tool is designed to detect only Windows operating systems.
This is a reference driver that can be installed on supported AMD RADEOND HD notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.


G. INTEL HD GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER AND LAPTOP COMPUTER

HD GRAPHICS 2000/3000 SERIES

WINDOWS VISTA 32
1. Click http://fichiers.touslesdrivers.com/3527 ... 152257.exe
2. Save the application Win7Vista_152257.exe on the hard disk.
3. Once the download done, run Win7Vista_152257.exe and follow the instructions.

WINDOWS 7/WINDOWS 8 32
1. Click http://fichiers.touslesdrivers.com/3728 ... 152815.exe
2. Save the application Win32_152815.exe on the hard disk.
3. Once the download done, run Win32_152815.exe and follow the instructions.

WINDOWS VISTA 64
1. Click http://fichiers.touslesdrivers.com/3527 ... 152257.exe
2. Save the application Win7Vista_64_152257.exe on the hard disk.
3. Once the download done, run Win7Vista_64_152257.exe and follow the instructions.

WINDOWS 7/WINDOWS 8 64
1. Click http://fichiers.touslesdrivers.com/3728 ... 152815.exe
2. Save the application Win64_152815.exe on the hard disk.
3. Once the download done, run Win64_152815.exe and follow the instructions.

HD GRAPHICS 2500/4000 SERIES

WINDOWS 7/WINDOWS 8 32
1. Click http://fichiers.touslesdrivers.com/3735 ... _15313.exe
2. Save the application Win32_15313.exe on the hard disk.
3. Once the download done, run Win32_15313.exe and follow the instructions.

WINDOWS 7/WINDOWS 8 64
1. Click http://fichiers.touslesdrivers.com/3734 ... _15313.exe
2. Save the application Win64_15313.exe on the hard disk.
3. Once the download done, run Win64_15313.exe and follow the instructions.


H. NVIDIA GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER

NVIDIA GEFORCE 8/9/100/200/300/400/500/600 SERIES

WINDOWS XP
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 314.22-desktop-winxp-32bit-international-whql.exeon the hard disk.
3. Once the download done, run 314.22-desktop-winxp-32bit-international-whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 314.22-desktop-win8-win7-winvista-32bit-international-whql.exe on the hard disk.
3. Once the download done, run 314.22-desktop-win8-win7-winvista-32bit-international-whql.exee and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 314.22-desktop-win8-win7-winvista-64bit-international-whql.exe on the hard disk.
3. Once the download done, run 314.22-desktop-win8-win7-winvista-64bit-international-whql.exe and follow the instructions.


I. NVIDIA GRAPHICS CONTROLLERS DRIVERS FOR LAPTOP COMPUTER

NVIDIA GEFORCE 8M/9M/100M/200M/300M/400M/500M/600M SERIES

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://www.nvidia.com/object/notebook_drivers.html
2. Click the DOWNLOAD NOW button under Automatically Find Drivers For My NVIDIA-Powered Notebook.
3. Follow the instructions.

This is a reference driver that can be installed on supported NVIDIA GeForce notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.
NVIDIA recommends that you check with your notebook about recommended software updates for your notebook.


J. HOW TO IDENTIFY THE AUDIO CONTROLLER OF THE COMPUTER

1. Press Windows and R keys.
2. Type DXDIAG and click the button OK.
3. Click the tab Sound.


K. REALTEK AUDIO CONTROLLERS DRIVERS

REALTEK AC97 AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/22516/WDM_A406.exe
2. Save the application WDM_A406.exe on the hard disk.
3. Once the download done, run WDM_A406.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/37402/WDM_R271.exe
2. Save the application WDM_R271.exe on the hard disk.
3. Once the download done, run WDM_R271.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://fichiers.touslesdrivers.com/3740 ... 8_R271.exe
2. Save the application Vista_Win7_Win8_R271.exe on the hard disk.
3. Once the download done, run Vista_Win7_Win8_R271.exe and follow the instructions.


L. CREATIVE SOUND BLASTER X-FI AUDIO CONTROLLERS DRIVERS

- Sound Blaster X-Fi
- Sound Blaster X-Fi Elite Pro
- Sound Blaster X-Fi Fatal1ty
- Sound Blaster X-Fi Platinum
- Sound Blaster X-Fi Platinum Fatal1ty Champion Series
- Sound Blaster X-Fi XtremeGamer
- Sound Blaster X-Fi XtremeGamer Fatal1ty Professional Series
- Sound Blaster X-Fi XtremeMusic

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://ccfiles.creative.com/manualdn/Dr ... _0015A.exe
2. Save the application SBXF_PCDRV_L11_2_18_0015A.exe on the hard disk.
3. Once the download done, run SBXF_PCDRV_L11_2_18_0015A.exe and follow the instructions.

- Sound Blaster X-Fi Titanium
- Sound Blaster X-Fi Titanium Fatal1ty Champion Series
- Sound Blaster X-Fi Titanium Fatal1ty Professional Series
- Sound Blaster X-Fi Titanium Professional Audio

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://ccfiles.creative.com/manualdn/Dr ... 7_0009.exe
2. Save the application XFTI_PCDRV_LB_2_17_0009.exe on the hard disk.
3. Once the download done, run XFXA_PCDRV_LB_1_04_0079.exe and follow the instructions.


M. AMD PROCESSOR DRIVERS FOR WINDOWS XP

The processor driver is compatible with the AMD Athlon 64, Mobile Athlon 64, Phenom, Sempron, Mobile Sempron, Mobile Turion and all Opteron processors including Quad-Core.

1. Click http://support.amd.com/us/Processor_Tec ... 320053.zip
2. Save AMD_Processor_Driver_1320053.zip file on the hard disk.
3. Open AMD_Processor_Driver_1320053.zip and run setup.exe file.
4. Follow the instructions.


N. OPTIMIZER FOR AMD ATHLON64 X2 PROCESSORS

The AMD Dual-Core Optimizer update for desktop computer * is required only if you have stuttering and crashes with your games.
If you do not have any problem with your games, please do not install this update.
This update is for Windows XP and Windows Vista only.

WINDOWS XP/WINDOWS VISTA
1. Click http://support.amd.com/us/Processor_Tec ... _1.1.4.zip
2. Save DCO_1.1.4.zip file on the hard disk.
3. Open DCO_1.1.4.zip and run Setup.exe.
4. Follow the instructions.

* If you have a laptop computer, please do not install AMD Dual-Core Optimizer.


O. MICROSOFT XBOX 360 CONTROLLER DRIVERS FOR WINDOWS

WINDOWS XP/WINDOWS VISTA/WINDOWS 7 32
1. Click http://download.microsoft.com/download/ ... _32Eng.exe
2. Save the application file Xbox360_32Eng.exe on the hard disk.
3. Once the download done, run Xbox360_32Eng.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64
1. Click http://download.microsoft.com/download/ ... _64Eng.exe
2. Save the application file Xbox360_64Eng.exe on the hard disk.
3. Once the download done, run Xbox360_64Eng.exe and follow the instructions.


P. DELETE OLD DRIVERS FROM YOUR SYSTEM

Driver Fusion helps you to manage your devices and assist with a complete uninstall of old system drivers in the easiest possible way.

How to download and install Driver Fusion:

1. Click http://treexy.com/media/30691/driver_fusion_1.6.0.exe
2. Save the application driver_fusion_1.6.0.exe on the hard disk.
3. Once the download done, run driver_fusion_1.6.0.exe and choose the language.

How to use Driver Fusion:

1. Uninstall the current display drivers and restart the computer.
2. Run Driver Fusion*, select the drivers that you have removed (AMD Display, INTEL Display or NVIDIA Display) and click the Delete button.
3. Restart the computer and install the new drivers.

* For Windows Vista, Windows 7 and Windows 8 users, please run Driver Fusion in administrator mode:
- Right click Driver Fusion shortcut and click Run as administrator.


Q. CONTACT THE CUSTOMER SERVICE OF METABOLI GAMESPLANET ONLINE SHOP

The digital version of the game available on the Mars War Logs official web site is published by Metaboli GamesPlanet online store.
The game key and the download links are provided by Metaboli GamesPlanet.
If you did not received your key and the download links, please check your Spam filter settings and look through your Junk folder.
Please contact the Customer Service of Metaboli GamesPlanet for all problem with your order:

BY FORM:

EUROPE:
http://eu-focushop.gamesplanet.com/faq_shop/submit.do

NORTH AMERICA:
http://us-focushop.gamesplanet.com/faq_shop/submit.do

BY EMAIL:
supportdl.focus@gamesplanet.com
support-shop@gamesplanet.com

WEB SITE:
http://www.gamesplanet.com


R. CONTACT THE TECHNICAL SUPPORT FOR MARS WAR LOGS

You can contact the technical support for Mars War Logs via email by writing to: support@focus-home.com
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